Returns & Refunds Policy

1. Return Eligibility

We accept returns within 7 days of delivery for items that meet the following conditions:

• Item is unused and in its original condition
• Item is in its original packaging with all tags/labels intact
• Item was not part of a custom or personalised order
• Item is not from a clearance or final-sale category

2. Non-Returnable Items

The following items cannot be returned:

• Custom-printed or branded packaging (personalised orders)
• Opened or used packaging products
• Items damaged due to customer mishandling
• Clearance or sale items marked as non-returnable
• Free gifts or complimentary items

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos or video of the defect/damage
• A brief description of the issue

We will arrange a free return pickup and issue a full refund or replacement at no additional cost.

4. How to Initiate a Return

5. Refund Process

Once the returned item is received and inspected (1–2 business days), your refund will be processed:

6. Contact for Returns

For any return or refund queries, email us at support@pethiyan.com or reach out via our Contact page. Our team is available Monday–Saturday, 9 AM–7 PM IST.